PRIVACY POLICY & COOKIES

PERSONAL DATA PROCESSING INFORMATION

The user’s personal data are utilised by CETINALE LIMITED, who is the owner and manager of the personal data being processed, in respect of the protection principles of the personal data determined by the GDPR 2016/679 Regulations.

TERMS AND PURPOSES OF THE PROCESSING OF PERSONAL DATA

1) We inform you that the data will be processed with the support of the following means:

  • a) Filing Forms (Registration forms,  order forms, etc.)

  • b) IT Data  (management software, accountability, ecc)

  • c) Telematic means

on the following terms:

  • The supply/distribution of the services requested by the client or available on portals run by ( staff  recruitment, newsletters,  advertising literature, complimentary material) as well as end of contract terms of whom all those concerned are part of;

  • Administrative and accountability purposes related to service contracts;

The eventual denial in allowing the processing of personal data involves the inability to make use of the service requested by the user.

   Unless  there is no refusal on behalf of the person involved, the data of the user will also be processed for the following purposes:

  •  Sending proposals and business messages by email , SMS or by fax, either on behalf of CETINALE LIMITED or by a company partner  ;

  • Market research and statistics, marketing and references on adverts and  commercials ( press, radio, TV, internet, etc.) , preferences on the products;

THE DATA COLLECTED

Personal data

  • Your name, e-mail address, phone number, physical address (billing and shipping), company affiliation, title;

  • Demographic information and location, and government-issued identifiers;

  • Your credit card and/or debit card details;

  • Guest stay information, special requests and preferences (including preferred room type, spend, vacation preferences, amenities requested, language preferences, interests, hobbies, ages of children or companions and any other aspects of the Services used), telephone numbers dialed, faxes and telephone messages received;

  • Frequent flyer and travel partner program; hotel, airline and rental car packages booked;

  • Social media account information, profile pictures or posts;

  • Information, feedback or content you provide regarding your marketing preferences, in surveys, comment cards, sweepstakes, or promotional offers on our Services and those of third parties;

  • Images and visual recordings through the use of closed circuit television systems collected while visiting Villa Cetinale and its ground, where permitted by applicable law;

  • messages or SMS text messages, where permitted by applicable law or based upon consent;

  • Contact details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents, bookers, event planners); and

  • Other types of information that you voluntarily choose to provide to us. 

 

Sensitive Personal Data

  • You may provide or we may collect what is considered sensitive personal information or “special categories of personal data” under applicable privacy laws (herein referred to as “Sensitive Personal Data”). For example, you may disclose your religious affiliation to us when you host or attend an event or provide your health information or dietary restrictions so that we can accommodate you during your stay.

  • We only process Sensitive Personal Data if and to the extent permitted and required by applicable law or with your express consent. Unless otherwise required by applicable law, you are not required to provide us with any of your Sensitive Personal Data. Should you choose not to, your decision would not prevent you from using our Services.

 

Personal Data from Third Parties

 

  • We may collect Personal Data related to you from third parties such as from airlines, payment card providers, travel agencies and online booking services.

  • Additionally, if you submit Personal Data relating to other people – such as your children or other companions – in connection with the Services, you are also deemed to be representing that you have the authority to do so and permit us to use their Personal Data for the purposes described in this Privacy Policy.

 

Social media

  • We collect information from social media activity such as when you ‘like’ the Website, share content or follow us on social media sites like Facebook or Instagram.

Other sources

  • We may receive your Personal Data from other sources, like public databases, joint marketing partners, and other third parties including travel agencies, airline and credit card partners.  

 

LAWFULNESS OF PROCESSING

2)  The conferment of personal data is compulsory  in compliance with legal obligations and as far as contracts are concerned,  therefore,  the eventual refusal in providing them in full or in part may cause the inability to provide  the services requested.

The Company processes the discretionary personal data of the users by consent,  or rather,  by means of an explicit  approval of the present privacy policy and in relation to the terms and purposes hereinafter described.

RECIPIENT CATEGORIES

3)  Without prejudice to the information carried out in compliance with legal agreements and obligations, all personal data collected and processed may be communicated  exclusively for the above mentioned purposes,  to the following categories:

  • Consultants;

  • Informatics;

  • Bookkeepers and administration clerks;

  • Suppliers;

  • Partners.

 

STORAGE PERIOD

4)  The necessary personal data for contractual and accounting purposes will be stored  for as long as they are  needed  in regard to the ongoing  business and accounting relations.

The personal data of those whom are not purchasing or making use of the products/services ,  will be cancelled immediately  or processed in an anonymous way even though they may have  already had a previous agreement with some of the Company representatives  -  this is subject to  the storage of their personal data  being  otherwise justified , and provided  that consent has been given by those concerned,   on the grounds of  a subsequent marketing promotion  or market research.

RIGHTS OF THE USER

5) In compliance with the European  Regulations 679/2016 (art. 13 and following) and with the National Legislation,  the user , can exercise the following  rights within the terms and values laid down by the standards of the legislation in force:

  • Request confirmation as to whether or not personal data concerning them exist (right of access);

  • Receive intelligible data communication;

  • Be informed in relation to the logic, to the terms and purposes of the personal data processing;

  • Request for  the updating  and rectification of such data,  check for accuracy and request integration,  request that their personal details be deleted,  transformed into an anonymous format,  that any unlawful use of their details be blocked,  even the ones which are no longer necessary for the purposes for which they were collected;

  • In cases of data processing ,  based on consent, they should  be able to receive their own personal data supplied to the owner and manager of the collected data, in a structured manner,  so that they are legible by a data processor and are set up in a format used by a standard electronic device;

  • The right to file a claim against the Data Controller.

The requests should be addressed to the owner and manager of the collected data . 

6)  The owner and manager of your personal data is,CETINALE LIMITED-ISABELLA BARSOTTINI,LOC. ANCAIANO , SOVICILLE (SI),SIENA,  Tel: (00 39) 0577 311147 Fax: (00 39) 0577 311092, villacetinale@gmail.com

 

INFORMATION ON COOKIES

A “cookie” is a file  saved on the  user’s computer as soon as access to a website has been given,  with the aim to provide information each time the user goes back to the same site.  It is a sort of reminder of the internet page one has visited.  With the cookie, the web server  sends information onto the user’s browser ( Internet Explorer, Mozilla Firefox, Google Chrome etc...) this is  memorized on the user’s computer, and will be read again and updated every time the user goes back onto the site.  This way the website can adapt automatically to the user.  While surfing the net,  the user may also receive cookies from other websites (i.e. “third-party cookies”)  which may be installed during navigation by the website administrators of the said websites and used for the terms and purposes they have defined.

According to their duration, they can be divided in session cookies ( that is to say the temporary ones   which are eliminated automatically by the terminal at the end of the surfing session, once the browser is closed) and in persistent ones (those are the ones which remain memorized  on the terminal until their expiry date or deleted by the user)

Cookies can be subdivided into technical and proliferation cookies, according to their function as to how and why they are used.

TECHNICAL COOKIES

Some cookies are used to manage IT authentication when assessing on-line services and reserved areas and memorizing specific information regarding the users who have access to this web page.  These cookies,  known as technical cookies , are often useful to allow safe and efficient navigation . Technical cookies are the ones which don’t need  any consent by the  user .

The analytics cookies belong to this category.  They are the cookies that collect information as to how the user  makes use of a website and which can improve the correct functioning of the service offered.  For example the analytics cookies show which pages are the most frequently visited ones,  they enable to  verify  which recurring procedures are used for a website and help in understanding any kind of difficulty the user may encounter.

MONITORING COOKIES

Other cookies can be used to monitor and have an outline of the users  surfing the net,  by  studying their movements and their navigation habits or even as consumers  (what they actually buy, read etc. ),  also aiming at sending them personalized and focused advertisement services.   In this case one is talking  about the use of profiling  cookies.  The use of these cookies are subject to having acquired advance notice in regard to the user’s informed free consent ,  in compliance to Art. 7 of the UE legislation 20016/679.

THIRD-PARTY COOKIES

It may happen that  a web page may contain cookies sent by other websites or servers, which may contain elements  hosted on the same page as for example, advertising banners,  images, videos, maps, or specific links to other web pages of other domains which are located on different servers than the one they are visiting.  In other words, these cookies are installed directly by the website managers or  servers which are different from this website. We are talking, in these cases, of the said third-party cookies, which are normally used for monitoring purposes.                                                                                                                                               The use of these cookies are subject to having acquired advance notice in regard to the user’s informed free consent ,  in compliance to Art. 7 of the UE legislation 20016/679.

 

 

THE COOKIES USED FROM OUR SITE

Our website uses TECHNICAL  cookies.

 COOKIES MANAGEMENT

The users can carry out  their own preferences related to cookies through the functionality devices found in common browsers which allow to delete/remove the cookies ( all of them or some) or to change the planning of the browser itself,  by blocking  the cookies being sent or limiting this from happening on specific  sites (compared to others).

 

The present privacy policy may be subjected to changes in time  -   which are also connected to the eventual coming into force of the new regulations regarding  this sector , together with the updating or  with the supply of new services,  that is to say –  along with the technological breakthroughs as they  arise  - for this reason  the user/visitor is advised to periodically consult the regular updating of the said privacy policy.

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